Terms & Conditions | Guarantees
1. Introduction
These Terms and Conditions ("Terms") govern the relationship between [Your Business Name] (referred to as "Consultant," "we," or "us") and the client or user of our coaching and consulting services (referred to as "Client" or "you"). By accessing and using our coaching and consulting services, you agree to abide by these Terms. If you do not agree to these Terms, please do not use our services.
2. Services
2.1. Description of Services
We offer business coaching and consulting services to assist Clients in achieving their professional and business goals. The specific services and terms will be outlined in a separate Coaching Agreement or Proposal.
2.2. Client Responsibilities
Clients are responsible for their own decisions and actions. The Consultant provides guidance and advice, but the Client is ultimately responsible for implementing recommendations and achieving results.
3. Fees and Payments
3.1. Fees
The fees for our coaching and consulting services will be outlined in the Coaching Agreement or Proposal. Payment terms, including due dates and payment methods, will also be specified in the Agreement.
3.2. Refunds
Refund policies, if applicable, will be detailed in the Coaching Agreement. Generally, fees for coaching and consulting services are non-refundable once services have been provided.
4. Confidentiality
All information shared during coaching and consulting sessions, including Client information, business strategies, and financial data, will be kept strictly confidential, except where required by law.
5. Termination
Either party may terminate the coaching or consulting relationship at any time by providing written notice. Any fees owed for services provided up to the termination date remain payable.
6. Limitation of Liability
The Consultant's liability is limited to the fees paid by the Client for the services rendered. The Consultant is not liable for any indirect, incidental, special, or consequential damages.
7. Intellectual Property
Any materials or resources provided by the Consultant remain the intellectual property of the Consultant and may not be reproduced or distributed without prior written consent.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], and any disputes shall be subject to the exclusive jurisdiction of the courts in Canada.
9. Amendments
The Consultant reserves the right to amend these Terms at any time. Any changes will be effective upon posting on our website or providing notice to Clients.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected]
Guarantee
BOOKBROOKE is committed to providing high-quality coaching and consulting services to our Clients. We believe in the effectiveness of our services and stand behind our work. Therefore, we offer the following guarantee:
Satisfaction Guarantee
If, within 30 days after the commencement of our coaching or consulting services, you are not satisfied with the progress or the value you have received, you may request a refund of 100% of the fees paid for the unused portion of our services.
To request a refund, you must submit a written request detailing your reasons for dissatisfaction and your desire for a refund. Refund requests will be reviewed on a case-by-case basis.
Please note the following conditions:
- The satisfaction guarantee is applicable only within the specified duration as outlined in your Coaching Agreement or Proposal.
- The guarantee is available for the first [specific number, e.g., two] coaching or consulting sessions. After this initial period, no refunds will be issued.
- This guarantee is limited to the fees paid for coaching or consulting services and does not cover any associated expenses or third-party costs.
- To be eligible for a refund, you must have actively participated in the coaching or consulting sessions and implemented recommendations provided by the Consultant.
- If a refund is approved, it will be processed within [specific time frame, e.g., 14 days] from the date of the refund request.
Our goal is to ensure your satisfaction and success through our coaching and consulting services. We are confident in our ability to assist you in achieving your goals and look forward to a successful coaching or consulting relationship.
If you have any questions or wish to request a refund under this guarantee, please contact us at [email protected]
